✳01 / OUR SERVICES
SOFTWARE, SERVICE & EVERYTHING IN BETWEEN 001
Four services.
One better way.
From the first idea to the everyday running, we bring the right pieces together to make your business work better.
THE APPROACHThoughtfully scoped
THE SERVICES04 connected offerings
THE FOCUSYour real workflow
THE PROMISEClarity at every step
✳02 / SERVICE SPECIFICATIONS
A CLOSER LOOK AT WHAT WE DO 002
Four services.
Built for your business.
Start where you need us most. Each engagement is shaped around a clear scope, your team and the work in front of you.
01 / THE FOUNDATION
Managed software
Business software configured around your workflow, deployed professionally and supported continuously.
EXPLORE YOUR WORKFLOW ↗
Configured application for an agreed term
Reusable modules tailored to your needs
Defined hosting and maintenance
Support and renewal terms made clear
SPEC / 01 ↗
BEST FORRepeatable workflows
MODELAnnual subscription
INCLUDESAgreed ongoing support
DETAILSDefined in proposal
02 / MADE TO FIT
Custom development
When your needs go beyond the standard, we scope and build the functionality that makes the difference.
TELL US WHAT YOU NEED ↗
Features shaped around specific needs
Integrations and workflow extensions
Discovery and technical feasibility review
Documented scope and change control
SPEC / 02 ↗
BEST FORSpecific requirements
MODELSeparately scoped
DELIVERYAgreed milestones
DETAILSWritten scope of work
03 / GETTING STARTED
Implementation
Go from an approved plan to a working solution, with the people and process to bring your team along.
PLAN YOUR ROLLOUT ↗
Discovery and process mapping
Configuration and deployment
Testing and acceptance checkpoints
Onboarding, training and handover
SPEC / 03 ↗
BEST FORGetting to launch
MODELOne-time setup
DELIVERYAgreed milestones
INCLUDESTraining & handover
04 / HERE FOR THE LONG RUN
Managed IT
Dependable operational support for your technology, with responsibilities and service levels defined upfront.
DISCUSS YOUR NEEDS ↗
Agreed monitoring and maintenance
Incident response and support routes
Updates and operational oversight
Dedicated capacity scoped separately
SPEC / 04 ↗
BEST FOROngoing operations
MODELManaged retainer
SUPPORTAgreed service window
DETAILSDefined in agreement
✳03 / CONNECT YOUR WORK
BETTER TOGETHER 003
Works with
your workflow.
Good software fits into the way you work. We assess the tools you use and scope integrations where they make sense.
01 / COMMUNICATION
Email↗
02 / OPERATIONS
CRM systems↗
03 / DOCUMENTS
Cloud storage↗
04 / FINANCE
Accounting tools↗
05 / COMMERCE
Online stores↗
06 / PAYMENTS
Payment gateways↗
07 / DATA
Existing systems↗
08 / OTHER
Available APIs↗
✳ INTEGRATIONS ARE SUBJECT TO API AVAILABILITY, FEASIBILITY REVIEW AND AGREED SCOPE. FIG. 03 / CONNECTIONS
⊞04 / THE IMPORTANT PARTS
THE THINGS THAT MAKE IT WORK 004
Every project
starts with clarity.
Every engagement is different. We agree on the important details before work begins, so everyone knows what comes next.
01 / UNDERSTAND
Process mapping
A shared understanding of your workflow, challenges and goals.
02 / DEFINE
Clear scope
Documented deliverables, assumptions, responsibilities and exclusions.
03 / CONFIRM
Acceptance criteria
Agreed checkpoints to help everyone know what done looks like.
04 / PROTECT
Defined terms
Clarity around access, data handling, usage and the service period.
05 / LAUNCH
Handover plan
Training, access and next steps based on the work you've agreed to.
06 / SUPPORT
Ongoing support
A clear support route and service window, where included.